About Us

The FWS Joint Administrative Operations (JAO), provides administrative support through a shared service delivery model.

JAO staff are located at offices throughout the Service and contribute to the overall Service mission by providing acquisitions, budget, contracting, economics, human resources, finance, policy, property, and safety support services to all FWS employees. 

Unconstrained by administrative and geographic boundaries, JAO plays a key role in providing the administrative support and information necessary to support the FWS mission.

Our Mission

JAO's mission is to deliver innovative administrative services that advance the mission of the U.S. Fish and Wildlife Service.

Our Goals:

Customer Service: Provide exceptional service and smart solutions that advance the Service’s mission.

Commitment to JAO Employees: Cultivate and invest in a dynamic workforce that delivers mission-driven support services and is valued by the Service.

Continuous Improvement: Foster an adaptive culture that encourages innovation and business evolution.

Fiscal Accountability: Manage resources efficiently and with integrity while meeting Service and public expectations.