NCTC Guest Survey
It is our sincere pleasure to welcome you as our guest. We continuously strive to uphold our high standards of service and we value your comments. After your stay with us, please complete the NCTC Guest Survey to enable us to better serve your needs and those of our future guests.
Campus Services for onsite Participants
- Lodge Room
- Shuttle Service
- Luggage Storage
- Communal Kitchen in Lodges
- Lounge/Roosevelt Room/Social Center
Meals and Lodging Package
NCTC’s meals and lodging are a package cost for NCTC guests based on the current GSA guidelines for Shepherdstown, WV area.
Rates include the NCTC meal plan which begins with dinner on the day of check-in and ends with lunch on the day of check-out. Current rates can be found at the GSA website.
|USFWS employees||no charge for lodging and meals when attending a course|
|USFWS employees, volunteers, and contractors||per diem rate||$98/day for lodging
$13/day for breakfast
$15/day for lunch
$26/day for dinner
|Non-USFWS guests||$172/day - when attending an event||$98/day for lodging
$13/day for breakfast
$15/day for lunch
$26/day for dinner
$20/day for sustainability
|USFWS employees staying off-site||pay for their off-site lodging and all meals using normal government travel procedures|
Meal Plans for On-site Partners and Children
Partners (spouses, etc.) and children staying onsite with a guest are required to share the same guest room and must select from one of two available meal plans. They may choose to pay a la carte at the dining facility cash register, or they can select a discounted pre-paid meal plan upon check-in. The pre-paid meal plan costs:
PARTNERS (SPOUSES, etc.) AND CHILDREN
|Adults and teenagers||pay 75% of current per diem meal rates at time of stay|
|Children (age 2-12)||pay 50% of current per diem meal rates at time of stay|
|Infants (less than 2 years old)||are not charged|
Dining services are available on the second floor of the Commons building. A wide variety of menu items are offered, including vegetarian and vegan diets; allergens for menu items are available in the server during mealtimes. For special requests or restrictions (e.g., allergies), contact your meeting planner in advance of your arrival. Food and beverage services and hours may vary on weekends, based upon occupancy.
Breakfast: 6:30 - 9:00 a.m.
Hot food until 8:30 a.m.
Lunch: 11:30 - 1:30 p.m.
Hot food until 1:00 p.m.
Dinner: 5:30 - 7:30 p.m.
Hot food until 7:30 p.m.
Meal plans are part of the meals/lodging rate package. (Back to Top)
Early Childhood Education Center
NCTC has an on-site early childhood education center for children up to the kindergarten age. You will need to register at least 2 weeks in advance. Spaces are first come first serve. For additional information, contact the Children's Tree House Director Nickie Haynes via email firstname.lastname@example.org or by calling at 304-876-7354.
The Front Desk, located in the Entry Auditorium, is staffed 24 hours a day when there are students on campus. You can reach the Front Desk by dialing 304-876-1600. (Back to Top)
Front Desk Reservations
Contact a Guest: You can call the Front Desk to reach a guest at NCTC. The number is 304-876-7403 or 304-876-1600. Also each guest is supplied voice mail with their room phone.
Check Cashing: With proper ID, guests can cash checks up to $50 per day.
Convenience items: such as blankets, baby cribs, pillows (non-allergenic), sewing kits, flashlights, umbrellas, and foreign plug adapters are available.
Mail: If you are shipping items to NCTC, please use the following labeling format to ensure it is delivered to the correct location on campus; all guest packages will be available for pick up at the front desk.
MS: Front Desk
National Conservation Training Center
U.S. Fish and Wildlife Service
698 Conservation Way
Shepherdstown WV 25443-4024
For priority shipments, please use overnight service to ensure delivery at the street address above. Any mail received after your departure will be returned to the sender. Outgoing mail leaves daily Monday through Friday. There is no mail service on weekends. Mail may be dropped off at the Front Desk or placed in the outgoing mail tray located in the kitchenette of each lodge.
Fax: Service is available 24 hours a day at the Front Desk. Front Desk fax: 304-876-7218.
Postage: Stamps are available at the Front Desk Reservations and campus store.
Photo copying: Available in 106IE and 162IW.
Lost and found: Please contact the Front Desk Reservations if you have misplaced or found any item.
Local area: The Front Desk has brochures for local services and attractions such as points-of-interest, shops, cultural events, restaurants, and transportation information. Brochures to local points-of-interest may also be obtained from brochure rack in the lobby of the Entry/Auditorium building. Maps and brochures for nearby Harpers Ferry National Historical Park and Antietam National Battlefield are available at the Front Desk. (Back to Top)
Each individually controlled heated and air-conditioned guest room has a double bed, reclining chair, combination desk and workspace, television with cable TV, personal safe, Internet connection cables or wireless access, additional table top fan, extra blanket, hair dryer, shampoo, body soap, iron, and ironing board. Each lodge building has a separate lounge for group gatherings. Lodges are also equipped with a laundry facility (including soap dispensers), kitchenette with a microwave, refrigerator, ice machine, and coffee maker. (Back to Top)
Shuttle service is available only from Dulles International Airport. The fee is $100.00 per person for round trip and is payable at the NCTC Front Desk upon checkout; there is no discount for a one-way trip.
There is no shuttle charge for children under 2 years of age.
If you want to use the shuttle you MUST make a reservation through the Hotel Reservations office at 304-876-7900. Office hours are Monday - Friday 8:00 AM to 6:00 PM. In the event that a federal holiday weekend either precedes or follows your class dates, special shuttle times may be in effect. Please contact the Hotel Reservations office to confirm shuttle dates/times.
Sunday (or Monday Federal Holiday) Arrivals
- Depart Dulles: 1:00PM ET - Arrive NCTC: 3:00PM ET
- Depart Dulles: 4:00PM ET - Arrive NCTC: 6:00PM ET
- Depart Dulles: 7:00PM ET - Arrive NCTC: 9:00PM ET
- Depart NCTC: 1:30PM ET - Arrive Dulles: 3:30PM ET
- Depart NCTC: 4:30PM ET - Arrive Dulles: 6:30PM ET
Directions to Shuttle Pickup Area at Dulles
From the main terminal, follow the signs to baggage pickup and proceed to the appropriate baggage carousel to claim your luggage. Once you have claimed your luggage, proceed to Exit 7, directly across from the luggage carousels 2 and 3, proceed up the exit ramp to the shuttle pick up location. The bus is signed with 'Reston Limousine Service' along with 'NCTC'. Picture ID is required to board the shuttle. The shuttle departs on time.
Allow Adequate Time to Make Your Flight
When making flight arrangements, please allow a minimum of two to four hours for check-in, check-out, baggage handling, etc. Travel time between Dulles Airport and the NCTC is approximately two hours. Please make sure that all personal comforts are attended to prior to boarding the shuttle as there are no scheduled stops between the airport and NCTC. (Back to Top)
Except for brief periods during check-in and check-out, vehicles must be parked in the lot designated on your parking permit. Lots are designated by color: blue, green, orange, and yellow. See the campus map for details.
Vehicles parked in other areas may be towed away at the owner’s risk and expense. For security reasons, display the parking permit (issued on arrival) on the dashboard of your vehicle at all times. (Back to Top)
If you require luggage storage after you have checked out of your room and prior to your departure, contact the Front Desk at 304-876-1600 for assistance. (Back to Top)
Communal Kitchen in Lodges
Kitchenettes are located on the first floor of each lodge for your convenience, with a microwave, refrigerator, coffee maker, and ice machine. Kitchenettes are supplied with coffee packets, sugar, sweetener, and half-and-half. (Back to Top)
There is an ATM located near the Sundry/Gift Shop entrance. This is on the first floor of the Commons building. (Back to Top)
Lounge/Roosevelt Room/Social Center
Social Center is located in the Commons building’s Roosevelt Room and Lounge. Beer, wine, and soft drinks are available. Only alcohol purchased at the NCTC lounge is permitted in the Commons building and adjacent patios.
- Hours: Sunday - Thursday 5:30PM - 11:00PM ET and on occupied weekends. Hours are subject to change during low-attendance periods. (Back to Top)
Each instructional area has a nearby break station that serves coffee, tea, juice, and water as well as nutritional and full-flavored snacks. Guest favorites are the warm and fresh brownies and cookies. (Only for participants in class or meeting) (Back to Top)
The Conservation Library is located onsite. It features resource and educational materials necessary for classes, and a variety of periodicals. Contact the Library at 304-876-7304 or the Front Desk, at 304-876-1600, for hours of operation and more information. (Back to Top)
USFWS Conservation History Museum and Archives
The Conservation Museum and Archive is located in the Entry Building. The facility also contains displays throughout the classrooms, lodges, and common areas. (Back to Top)
Sundry/Gift Shop is located on the first floor of the Commons building and sells gifts, toiletries, basic medications, maps, books, cards and NCTC souvenirs. Store hours are based on weekly attendance.
Please refer to the signs posted in the Commons building or call the Front Desk at 304-876-1600 for current hours of operation. (Back to Top)
Physical Training (PT)/Gym
The Physical Training Center is a complete health and fitness facility, with a full-size gymnasium complete with rubber floor (made from recycled tires) and a full size basketball court. Beside the gym is a weight and workout room with elliptical, treadmill, stair stepper, and weight lifting.
The main gymnasium has a video workout system that allow staff and guests to select one of several varieties of video workouts.
Hours: Monday - Friday 6:00AM - 10:00PM ET (Back to Top)
Audio Visual Services Center (AVSC)
The Audio Visual Services Center (AVSC) offers specialized support for NCTC's staff, course leaders and on-site visiting instructors seeking to learn new skills, increase their capabilities and broaden their knowledge of audio visual technology.
The AVSC provides a team of highly experienced professionals in audio visual support. Our aim is to assist every course and event coordinator in utilizing the latest advances in technology to achieve their full creative potential. (Back to Top)
Throughout the Turner Building (I-East) and Lemon Building (I-West) classroom areas, NCTC offers walk-up business centers located in cubicles just off the main hallway. These allow guests to check airline reservations, emails, and other Internet resources or bring along USB storage devices.
- Public computers with printers and copiers are available in the Business Centers located in 106 Instructional East and 162 Instructional West.
- Public computers in Instructional East and Instructional West (Back to Top)
All public areas have access to Frontier wireless Internet service. Start by opening a web browser and check the 'Required' box on the screen and click 'Connect' to acknowledge:
- Frontier's Acceptable Use Policy
- NCTC's DISCLAIMER: Wireless access is provided by a local provider and does not access the NCTC/FWS or Government networks. (Back to Top)
High Speed Internet
Classrooms, guest lodges, walk-up e-mail stations, and other open guest areas offer public computers, with wired network connections. Each lodge room has a green ethernet cable for interest access that is available for your personal computer. The green ethernet cable is an “always on” connection.