Service Manual Chapters
Division of Policy and Directives Management
Updated:  May 30, 2013
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Series 000 - SERVICE MANAGEMENT SERIES
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Citation Release Date FWM * Subject Text
Service Directives (Parts 010-019)
The Service Directives System (Part 010) 
010 FW 1   07/08/2011  N/A  Requirements, Responsibilities, and Description of Service Directives   Text 
The Fish And Wildlife Service Manual (Part 011) 
011 FW 1  09/15/2006  N/A  Description, Authority, and Responsibilities for the Service Manual   Text 
011 FW 2  02/22/2010  N/A  Standards for Format and Text for Service Manual Chapters

Exhibit 1 (Template for Writing Manual Chapters) 02/22/2010  Text   
Exhibit 2 (Example Tables, Figures, and Lists) 02/22/2010  Text   
Exhibit 3 (Plain Language Principles) 02/22/2010  Text   
Exhibit 4 (Example of an Amendment) 02/22/2010  Text   
  		Text 
011 FW 3  02/22/2010  NA  Preparation, Clearance, and Publication of Service Manual Chapters

Exhibit 1 (Memorandum Templates for Requesting Directorate Review) 02/22/2010  Text   
Exhibit 2 (Template for Summary Table of Directorate Comments) 02/22/2010  Text   
Exhibit 3 (Sample Note to Reviewers) 02/22/2010  Text   
  		Text 
011 FW 4  05/12/2006  N/A  Handbooks   Text 
Director's Orders (Part 012) 
012 FW 1  02/27/2006  NA  Preparation and Issuance of Director's Orders

Exhibit 1 (Template for Director's Order) 02/27/2006  Text   
  		Text 
Organization And History (Parts 020-029)
Organizational Management (Part 020) 
020 FW 1  06/17/1996  258  Policy, Planning and Responsibilities   Text 
020 FW 2  06/20/1995  198  Organization Standards and Codes

Exhibit 1 (Data Elements - Request for Assignment of Organization Codes) 04/29/1996  Text   
  		Text 
020 FW 3  06/20/1995  198  Approval of Organization Changes

Exhibit 1 (Data Elements - Justification for Organizational Proposal) 06/20/1995  Text   
  		Text 
Department Of The Interior (Part 021) 
021 FW 1  11/08/1991  003  Creation and Scope of Activities   Text 
021 FW 2  06/30/1994  154  General Organization of the Department

Exhibit 1 (Organization Chart) 06/30/1994     
  		Text 
U.S. Fish And Wildlife Service (Part 022) 
022 FW 1  03/06/1998  327  Creation, Authority, and Functions   Text 
022 FW 2  03/06/1998  327  Office Of The Director

Exhibit 1 (Organization Chart) 03/06/1998  Text   
  		Text 
022 FW 3  03/06/1998  327  Assistant Director - Refuges And Wildlife   Text 
022 FW 4  03/06/1998  327  Assistant Director - Fisheries   Text 
022 FW 5  05/18/1994  139  Assistant Director - Ecological Services   Text 
022 FW 6  03/06/1998  327  Assistant Director - External Affairs   Text 
022 FW 7  05/18/1994  139  Assistant Director - International Affairs   Text 
022 FW 8  03/06/1998  327  Assistant Director - Planning And Budget   Text 
022 FW 9  03/06/1998  327  Assistant Director - Administration   Text 
022 FW 10  03/06/1998  327  Field Organization

Exhibit 1 (Regional Office Boundaries) 03/06/1998  Text   
Exhibit 2 (Regional Offices) 03/06/1998  Text   
  		Text 
Other Offices Reporting To The Director (Part 024) 
024 FW 1  05/05/1998  329  National Conservation Training Center

Exhibit 1 (Organization Chart) 05/05/1998    PDF 
  		Text 
History (Part 029) 
029 FW 1  08/05/2009  N/A  History of the U.S. Fish And Wildlife Service   Text 
029 FW 2    000  National Fish Hatchery System    
029 FW 3  12/13/1991  005  National Wildlife Refuge System   Text 
029 FW 4  10/25/1995  223  Division Of Law Enforcement

Exhibit 1 (Chiefs of the Division of Law Enforcement) 10/25/1995  Text   
  		Text 
029 FW 5  03/18/2010  N/A  Heritage Program   Text 
Delegations (Parts 030-039)
General Provisions (Part 030) 
030 FW 1  03/10/1993  074  Authority, Definitions and Responsibilities   Text 
030 FW 2  03/10/1993  074  Criteria and Procedures For Delegating   Text 
Director (Part 031) 
031 FW 1  11/08/1991  003  General Program Delegation-Director, USFWS   Text 
031 FW 2  07/08/1993  102  General Administrative Delegation   Text 
031 FW 3  01/23/1996  232  Special Delegations   Text 
General Program Redelegations (Part 032) 
032 FW 1  04/19/1995  189  Fishery Resources   Text 
032 FW 2  04/19/1995  189  Wildlife Resources   Text 
032 FW 3  04/19/1995  189  Land And Water Management   Text 
032 FW 4  04/19/1995  189  Law Enforcement Operations   Text 
032 FW 5  04/19/1995  189  Ecological Services   Text 
032 FW 6      Grant Programs (superseded by 516 FW 3)    
032 FW 7  04/19/1995  189  Fish And Wildlife Permits And Licenses

Amendment 1. (Amending section on permits for eagles ) 09/08/2008    PDF 
  		Text 
General Administrative Redelegations (Part 033) 
033 FW 1  12/20/1996  283  Administrative Services   Text 
033 FW 2  12/20/1996  283  Attendance At Meetings & Related Contributions   Text 
033 FW 3  12/20/1996  283  Budget Functions   Text 
033 FW 4  12/20/1996  283  Claims By And Against The U.S.   Text 
033 FW 5  12/20/1996  283  Engineering Services   Text 
033 FW 6  12/20/1996  283  Equal Opportunity Functions   Text 
033 FW 7  12/20/1996  283  Ethics And Political Activity   Text 
033 FW 8  12/20/1996  283  Financial Management   Text 
033 FW 9  12/20/1996  283  Information Resources Management & Technology   Text 
033 FW 10  12/20/1996  283  Personnel Management   Text 
033 FW 11  12/20/1996  283  Procurement And Contracting   Text 
033 FW 12  12/20/1996  283  Personal Property Management   Text 
033 FW 13  06/11/1997  319  Real Property Management   Text 
033 FW 14  12/20/1996  283  Training Management   Text 
033 FW 15  12/20/1996  283  Travel And Transportation   Text 
033 FW 16  02/13/2006  NA  Competitive Sourcing Official Duties   Text 
Specific Redelegations To Asst. Dir. (Part 034) 
034 FW 1  12/19/1996  282  Ecological Services   Text 
034 FW 2  12/19/1996  282  External Affairs   Text 
034 FW 3  12/19/1996  282  Fisheries   Text 
034 FW 4  12/19/1996  282  International Affairs   Text 
034 FW 5  12/19/1996  282  Policy, Budget And Administration   Text 
034 FW 6  12/19/1996  282  Refuges And Wildlife

Amendment 1. (Amending section on permits for eagles ) 09/08/2008    PDF 
  		Text 
Specific Redelegations To Reg. Dir. (Part 035) 
035 FW 1  10/20/1993  122  Region 1   Text 
035 FW 2  10/20/1993  122  Region 2   Text 
035 FW 3  10/20/1993  122  Region 3   Text 
035 FW 4  10/20/1993  122  Region 4   Text 
035 FW 5  10/20/1993  122  Region 5   Text 
035 FW 6  10/20/1993  122  Region 6   Text 
035 FW 7  09/29/1995  217  Region 7   Text 
Other Specific Redelegations (Part 036) 
036 FW 1  07/26/2001  372  Law Enforcement Authority   Text 
036 FW 2    000  Contracting Authority    
Service Image (Parts 040-049)
Names (Part 040) 
040 FW 1  12/31/1996  299  U.S. Fish And Wildlife Service   Text 
040 FW 2  04/04/2005  459  Naming And Renaming Units And Unit Sites   Text 
Symbols (Part 041) 
041 FW 2  06/25/1999  339  Emblems   Text 
041 FW 3  01/30/1992  011  Signs   Text 
041 FW 4  06/25/1999  340  Uniforms   Text 
Events (Part 042) 
042 FW 1  06/16/1999  337  Dedications And Special Events   Text 
Planning And Management (Parts 050-059)
Service Management Policies (Part 050) 
050 FW 1  03/27/1996  245  Directorate Roles and Relationships   Text 
050 FW 2  03/27/1996  245  Management Meetings   Text 
050 FW 3  08/21/2008  N/A  Management Communications   Text 
050 FW 4    000  Customer Service    
Climate Change Policies (Part 051) 
051 FW 1    000  Climate Change Adaptation    
Ecosystem Approach To F&W Conservation (Part 052) 
052 FW 1  04/19/1996  251  Concept

Exhibit 1 (Watershed Based Units) 04/19/1996  Text   
  		Text 
Organizational Performance (Part 053) 
053 FW 1    000  Policy, Responsibilities, and Strategic Plan    
053 FW 2    000  Annual Performance Plans    
053 FW 3    000  Annual Performance Reports    
Serious Incidents (Part 054) 
054 FW 1  10/14/2010  N/A  Serious Incident Notification Procedures   Text 
054 FW 2  06/02/2003  432  Workplace Violence

Exhibit 1 (Employee Relations Considerations) 06/02/2003  Text   
Exhibit 2 (Preventing and Addressing Workplace Violence) 06/02/2003  Text   
  		Text 
Field Station Management (Part 055) 
055 FW 1    000  General Policies and Responsibilities    
055 FW 2    000  Station Profile    
055 FW 3    000  Reporting and Recordkeeping    
055 FW 4  12/13/1991  006  Personal Privileges   Text 
055 FW 5    000  Administration of Specialized Uses    
055 FW 6  01/30/1992  012  Challenge Cost Share   Text 
055 FW 7  10/23/1992  047  Public Relations   Text 
Equal Opportunity (Parts 060-069)
Equal Opportunity Program (Part 060) 
060 FW 1  04/03/2006  NA  Equal Employment Opportunities and Inclusion Policy and Authorities

Exhibit 1 (Summary of Relevant Equal Employment Opportunity Legislation, Regulations, and Management Directives) 04/03/2006  Text   
  		Text 
060 FW 2  01/06/2006  NA  Diversity and Civil Rights Award Program   Text 
060 FW 3  08/25/2005  463  *RESCINDED* -- Reasonable Accommodations for Individuals with Disabilities   PDF 
Complaint Processing And Adjudication (Part 061) 
061 FW 1  09/23/2008  N/A  Policy and Responsibilities for Equal Opportunity Complaints and Adjudication   Text 
061 FW 2  09/23/2008  N/A  Pre-Complaints and Complaint Processing   Text 
061 FW 3  09/23/2008  N/A  Alternative Dispute Resolution for EEO Complaints   Text 
061 FW 4  09/23/2008  N/A  Settlement Authority   Text 
Affirmative Employment Program (Part 062) 
062 FW 1  09/30/1996  269  Affirmative Employment Program and Plans   Text 
062 FW 2  09/30/1996  269  Special Emphasis Programs   Text 
062 FW 3  09/30/1996  269  Program Evaluation   Text 
Federally Assisted Programs (Part 063) 
063 FW 1  07/22/2009  N/A  Overview of the Public Access Civil Rights Program   Text 
063 FW 2  07/22/2009  N/A  Complaint Processing in the Public Access Civil Rights Program

Exhibit 1 (Federal Financial Assistance Fact Sheet for the Public to File Civil Rights Complaints) 07/22/2009  Text   
  		Text 
063 FW 3  07/22/2009  N/A  Public Access Civil Rights Program - Review Process

Exhibit 1 (Steps for Post-Award Civil Rights Compliance Reviews and Questions Asked) 07/22/2009  Text   
  		Text 
Minority Higher Education (Part 064) 
064 FW 1  05/09/1996  255  Historically Black Colleges and Universities Program   Text 
064 FW 2  05/09/1996  255  Hispanic Association of Colleges and Universities   Text 
064 FW 3  05/09/1996  255  American Indian/Alaska Native Higher Ed Consortium   Text 
Minority Business Enterprise (Part 065) 
065 FW 1  07/28/1993  106  Requirements and Reports

Amendment 1. (Amendment 1 to remove obsolete forms. ) 11/22/2006    PDF 
  		Text 
Federally Conducted Programs (Part 066) 
066 FW 1    000  Overview of Civil Rights and Federally Conducted Programs    
066 FW 2    000  Service Accessibility Program for Federally Conducted Activities    
066 FW 3    000  Complaint Processing for Federally Conducted Activities    
Emergency Operations (Parts 090-099)
National Emergency Programs (Part 090) 
090 FW 1  01/23/2012  N/A  Continuity of Operations (COOP)   Text 
090 FW 2  03/09/2010  N/A  Emergency Management

Exhibit 1 (Training Requirements for Emergency Management) 03/09/2010    PDF 
Exhibit 2 (Additional Recommended Emergency Management Training) 03/09/2010    PDF 
  		Text 
* Publication of 011 FW 2 and 011 FW 3 on 11/03/2005 made FWM numbers obsolete.
 
If you have questions about the Directives pages, please contact Krista Holloway via email or telephone at 703-358-1914. If you have questions about the specific content of a directive, please contact the originating office.

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