Trouble-Shooting Problems With Log On or Access to Enterprise Planner
And Other Questions Revised

Problem: After clicking on the FWS Operations Plan application, I get a blank page or a "Page Initialization Error"
Problem: Why do keep getting a "Download Print to Excel" window when I've already downloaded it?
Problem: I get a "page not found" after clicking on Log On to Enterprise Planner
Problem: I get to to the Log On Page, but it says "User ID or Password Incorrect"
Problem: Why is the connection so slow?
Problem: I can't log on again. When I try, I keep coming back to the Application List page
Question: Why does the icon change to a circle with a grid above it?
Question: I get a message that my worksheet is "Currently being edited or annotated and is out of date". What does that mean?
Question: How can I print or export my worksheet?

 

Problem: After clicking on FWS Operations Plan, I get a blank page or "Page Initialization Error"

Answer: Cognos was unable to download components to your computer. You must have administrator rights on your computer or the download will be refused. However you may get this error even if you have administrator. NOTE: IF YOU GET A BLANK PAGE, PLEASE WAIT. IT MAY JUST TAKE A LONG TIME FOR THE PAGE TO LOAD (wait up to 5 minutes).

Be sure your browser is set up properly. Check the status note for details on setting up your browser.

On Friday, September 16, a service patch was installed on the server to fix problems associated with running reports. Because of this change on the server, users will receive a new download of components automatically after you select Refuge Field Station Measures. This may take time and while you're waiting, you will see a blank page with a blue border. You browser should say it is opening a "...planning21.html" file. Please wait a minute or two. Evenutally, you should see a small window saying "Downloading 1 of 50 components." Wait until that finishes downloading. You may or may not get a pop-up window asking if you want to install Cognos Full Client. If so, select OK.

Problem: Why do keep getting a "Download Print to Excel" window when I've already downloaded it?

Answer: The server sometimes wants to re-install Print to Excel. If you don't want to wait, you can cancel this download. If you can print your worksheet already, then you don't need it. If you have problems printing, let the download continue and see if this helps your printing problem.

Problem: I get a "page not found" after clicking on Log On to Enterprise Planner

NOTE: THIS PROBLEM WAS LARGELY DUE TO SECURITY ISSUES REQUIRING THE USE OF THE "VPN CLIENT" AND SHOULD NOW BE ELIMINATED.

Answer: You may have a problem reaching the server due to a local problem or the server may be temporarily unavailable-try again in a few minutes. If we know the server is down, we will post a notice on the Ops Plan home page. Now that Denver ITM has opened access to the server, we expect this problem to go away. If you continue to have this problem, contact your Regional Coordinator listed at on the Ops Plan Web Page.

Problem: I get to the Log On Page, but it says "User ID or Password Incorrect"

Answer: If you get a message “Your User ID or password is incorrect” try one of the following:

Problem: Why is the system so slow?

Answer: It may be slow for a number of reasons. If the slowness has to do with something going on with our server, we can investigate the problem. If we know we are doing something on the server that might slow things down, we will try to post a warning on the Ops Plan home page. Sometimes slowness may be due to traffice on the connection between Denver and Washington or something may be blocked at the Denver connection. If you are experiencing unusual slowness, contact the system manager and we can determine if it's due to the server or internal network. Othewise, slowness may be caused by you local connection.

Problem: I can't log on again. When I try, I keep coming back to the same page

Answer: The "Logon Again" button at the top of the User Instructions Page does not always work properly. Close your browser, open a new browser and go to the Ops Plan Home Page (http://www.fws.gov/planning/Planning%20Web/OpsPlanWeb.htm) and log in again. You may also bookmark the logon page or make it a link.

Question: Why does the icon change to a circle with a grid above it?

The little square or grid over the circle means that the worksheet is currently being edited or annotated. Once you close the worksheet, the grid should go away if you refresh your browser. If it doesn't go away, someone else may be editing or annotating your worksheet. You can check this by clicking on the blue triangle under the "Last Data Change" column.

Question: I get a message that my worksheet is "Currently being edited or annotated and is out of date". What does that mean?

Same issue as above. Your icon shows a little square or grid over the circle, which means that the worksheet is currently being edited or annotated. Once you close the worksheet, the grid should go away if you refresh your browser. If it doesn't go away, someone else may be editing or annotating your worksheet. You can check this by clicking on the blue triangle under the "Last Data Change" column.

Question: How can I print or export my worksheet?

Answer: While in your worksheet, you can use the File>Print menu to print your current worksheet. Look at the options to print black and white only to avoid printing a gray sheet. If you want to see the data in Excel, select Tools > Excel to see the current worksheet in excel. You can also use the File > Export to Text File to export the data to an excel compatible text file that can be manipulated for later importing. You should be familiar with excel to use this option.