FWS Partnership Agreements

A partnership is a mutually beneficial and well-defined relationship entered into by two or more organizations to achieve results they are more likely to achieve together than alone.

Working with other Service programs, the Division of Program and Partnership Support assembled all known national Memoranda of Agreement, Memoranda of Understanding, and Interagency Agreements and created a reference tool to help Service employees research and develop partnership efforts.  This list does not include local or regional agreements. 

Visit the Intranet to view the current agreements.  For more information regarding Service partnership agreements, contact Laury Parramore, Partnerships Project Officer, 703/358-2541.

FWS Customer Service Center

Phone: 800/344-WILD
E-mail: <contact2@fws.gov>

Citizens are increasingly demanding a higher level of customer service from the government that Federal agencies are hard-pressed to provide. The Federal government operates in an environment in which each agency focuses on its own operations rather than the total citizen experience across the Federal spectrum. As a result, citizens doing business with the government often must deal with multiple distinct organizations and often receive inconsistent and conflicting information.

In July 2003, the U.S. Fish and Wildlife Service began operation of the Customer Service Center, a national toll-free telephone and e-mail response team to handle 130,000 phone calls and more than 5,000 e-mails annually.  Following the President’s E-Gov initiative, the Service uses USA Services contract agents and Service staff to quickly respond to inquiries, requests for literature, and public comments.