FWS Customer Service Center

Phone: 1-800-344-WILD
E-mail: contact2@fws.gov

Citizens are increasingly demanding a higher level of customer service from the Government which Federal agencies are hard-pressed to provide. The Federal Government operates in an environment in which each agency focuses on its own operations rather than the total citizen experience across the Federal spectrum. As a result, citizens doing business with the government often must deal with multiple distinct organizations and often receive inconsistent and conflicting information.

In July 2003, the U.S. Fish and Wildlife Service began operation of the Customer Service Center, a national toll-free telephone and e-mail response team to handle 90,000 phone calls and 5,000 e-mails annually. Following the President’s E-Gov initiative, the Service uses USA Services contract agents and Service staff to quickly respond to inquiries, requests for literature, and public comments.

Agent reference material used for responding to callers can be found at <www.usa.gov>. For further information regarding the Customer Service Center, contact Anita Noguera, National Outreach Coordinator, 703/358-2294.